Seems like they are Very on it... sorry awful
Gaming PlayStation 5
- Thread starter ArmandTamzarian
- Start date
The missus tried with her bank over the phone they said contact PayPal, they said contact xoom, they said too late mate. I've given up and chalked it to experience.
I'm just pissed it's still up on ebay potentially scamming others.
Don’t give up like that. Your bank will always say contact PayPal, when it’s a PayPal transaction.Tell your bank you have contacted them and they are not listening.
Unless it was a direct bank transfer you can chargeback just be persistent. If it's a direct bank transfer you are screwed
Ask her to contact her bank's complaints team and they should be more helpful.
What is charge back and is that something we can try with her bank, natwest
Chargeback is where they reclaim the funds spent on card, if the transaction was a debit/credit card then you can ask your bank to do a chargeback to reclaim the funds.
Did you get a response? I’ve replied directly to their email begging
Did you get a response? I’ve replied directly to their email begging
Yeah, mate. No dice
They said because their cancellation policy is 14 days and I purchased it 15 days ago they can't help. One fecking day!
Let me know how that email turns out. I May have to try something similar myself
God damn itYeah, mate. No dice
They said because their cancellation policy is 14 days and I purchased it 15 days ago they can't help. One fecking day!
Let me know how that email turns out. I May have to try something similar myself
I replied twice as they ignored me, I’m not sure pressing the reply button emails them directly or not though? It hasn’t bounced back.God damn it
They're not going to change their mind. They have their policy and they're not going to deviate from that. I think it's a bit harsh only being one day over, and also not even downloading the game. But that's their rules, I guess. They're not exactly known for their consumer-friendly, refund policies. I'm just glad I didn't pay full price for it. £37 quid full price, I think.
So that's something to comfort me
This fecking game better be good!
Damn. Not too long a delay I guess.
Excited for this, guess after Cyberpunk everyone will be more cautious than ever.
They have escalated my second complaint to a specialist teamThey're not going to change their mind. They have their policy and they're not going to deviate from that. I think it's a bit harsh only being one day over, and also not even downloading the game. But that's their rules, I guess. They're not exactly known for their consumer-friendly, refund policies. I'm just glad I didn't pay full price for it. £37 quid full price, I think.
So that's something to comfort me
This fecking game better be good!
They have escalated my second complaint to a specialist team
And I bet that "specialist team" will return with the same message!
Saying that, let me know if you have any joy!
I may have to have mine referred to this specialist team
Oh yeah i proper expect the same result, I’m just enjoying having a moanAnd I bet that "specialist team" will return with the same message!
Saying that, let me know if you have any joy!
I may have to have mine referred to this specialist team
Had analogue stick drift earlier, a reset fixed it but.... Kinda nervous.
Ole ole oleeeeee ole oleeeeeAnd I bet that "specialist team" will return with the same message!
Saying that, let me know if you have any joy!
I may have to have mine referred to this specialist team
Guess who got a refund!!!
Escalate it!!! Escalate it now! Go on Sony you legends.
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Threaten to close your account and take your business elsewhere. Ask them to put a tracer on the funds and do a recall
Oh shit
So what did you do exactly?
Reply to the email you had?
Edit: Also, how many days was it between you buying the game and then asking for a refund?
Two weeks and one day.Oh shit
So what did you do exactly?
Reply to the email you had?
Edit: Also, how many days was it between you buying the game and then asking for a refund?
I pressed reply to the email and just said I am highly disappointed, I haven’t even downloaded the game and it only falls one day outside the window, any chance you can make an exception? I am a loyal Sony customer and would expect better treatment and have come away disappointed.
They said it’d be raised to a specialist team and then a couple days later I got the email saying they’ve credited me the money back.
Same amount of days as me then. I'll give it a go.
Excellent! To be fair to them they’re legends for doing that when it fell outside the Ts and Cs.
Got mine today. Loving it so far.
Bought Spider-Man/MM last night @Bojan11. Will get to it after Death Stranding. Loaded it up to do some swinging and it’s a lot of fun.
Any solid info out there as to when this will be available to buy without having to set up alerts or bother with queues or the likes?
Well if you're not willing, or don't want to, set up alerts or wait in online queues, etc, then you're probably looking at next year for them to be readily available on store shelves.
Otherwise, you're going to have to join everyone else and set up email alerts or visit sites that do that for you, then hope you get lucky. There was a lot of talk that there would be some online stock at the beginning of Feb
Shit next year really? Thats madness for a company like Sony. I thought it'd be like the PS4 release where they were scarce until around March. I'll set up the alerts so.
Well, bear in mind that this isn't something that has been confirmed by Sony, etc. It's just my opinion (and many other peoples) that it could be the end of this year, maybe earlier next before you can stroll into a shop and easily buy one off the shelves. Judging by the scarcity now, the impact that the pandemic has undoubtedly had, and the trouble they're having manufacturing enough.
If you keep your eyes peeled and look on certain websites that update you on stock availability, you should get one way before then.
Cheers for the info mate. I'll set up alerts and go from there. I'd be willing to wait a few months but not that long so better safe than sorry.
Sweet! Thanks!
Unfortunately the pandemic plus the rise in scalping since then means it'll likely be much longer. It isn't just a Sony problem. Xbox is similarly flying off the shelves.
Yeah thats understandable. As a big fan of going to gigs feck the scalpers in particular. I'd love a way of legislating against that sort of thing happening. I'm not a massive gamer so I would be definitely willing to wait until even June or July to just be able to pick a PS5 up without putting in much effort but I've set up alerts and the likes now just in case it will be difficult to get one until towards the end of the year.
Use HotStocks app, usually very quick alerts when there’s a drop. You’ll still struggle right now though as there’s so many people trying to get one as well as competition from bots/scalpers. I’d keep an eye out for the next Game and Argos drops. Argos may be a good one as they should do click and collect at your nearest store, should be some more drops in February mate.
If shops open up again sometime soon then I think that’ll help the situation quite a bit.
Nice one mate I'll give that a go. Like I said I wouldn't mind waiting until the summer but if I have to put in more effort to get one then I'll just have to do it. Thanks for the help.
In reality you have to beat these apps. There is a delay before they send notifications. If you wait for them you’ll be competing with people who got the alerts at the same time.
the only way to win it is to use rumours to make an educated guess on when drops will occur and constantly refresh pages yourself
the only way to win it is to use rumours to make an educated guess on when drops will occur and constantly refresh pages yourself
I'm not even arsed about a ps5 now.
Just going through the backlog on PS4, and not buying anything new unless it's a major deal in a sale.
By time ps5s are easy to pickup, there will be a ton of ps5 games I've missed out on and probably on sale anyway.
Just going through the backlog on PS4, and not buying anything new unless it's a major deal in a sale.
By time ps5s are easy to pickup, there will be a ton of ps5 games I've missed out on and probably on sale anyway.
True to an extent. Alerts from Hotstock, a reliable twitter and a discord are about as good as you're going to get. Discord is very good, alerts as quick as you can get really. The issue is that a lot of the retailers are dropping at unexpected times so you've got to consistently look throughout the day (and some are dropping in the middle of the night) which for some people isn't possible which is why the alerts are worth a go. Game was the one that dropped at a good estimated time the other week when I got mine.
I spent a good amount of time with alerts and checking consistently to get mine. Refreshed Game dead on 10am and they dropped at that precise moment, 30 seconds later and I'd probably have been in a queue and not made it. Not disagreeing with what you said but the alerts are definitely helpful, it just depends on the site. Smyths etc sell out almost in an instance so by the time the alert comes through it's tough to get. Game, Argos etc are completely different and doable through the right alerts.
I've managed to get my hands on one of the digital versions. Well, I'll be getting it tomorrow.
Is there a real quality difference between the digital version and 'disc' version? Has anyone had difficulty or annoyances with the digital version? Wondering why its so much cheaper!
Is there a real quality difference between the digital version and 'disc' version? Has anyone had difficulty or annoyances with the digital version? Wondering why its so much cheaper!