The documents, along with The Times’s ground reporting, illustrate the many, often disastrous ways the military’s predictions of the peril to civilians turn out to be wrong. Their lessons rarely learned, these breakdowns of intelligence and surveillance occur again and again.
Repeatedly the documents point to the psychological phenomenon of “confirmation bias” — the tendency to search for and interpret information in a way that confirms a pre-existing belief. People streaming toward a fresh bombing site were assumed to be ISIS fighters, not civilian rescuers.
Men on motorcycles moving “in formation,” displaying the “signature” of an imminent attack, were just men on motorcycles.
Often, the danger to civilians is lost in the cultural gulf separating American soldiers and the local populace. “No civilian presence” was detected when, in fact, families were sleeping through the days of the Ramadan fast, sheltering inside against the midsummer swelter or gathering in a single house for protection when the fighting intensified.
In many cases, civilians were visible in surveillance footage, but their presence was either not observed by analysts or was not noted in the communications before a strike. In chat logs accompanying some assessments, soldiers can sound as if they are playing video games, in one case expressing glee over getting to fire in an area ostensibly “poppin” with ISIS fighters — without spotting the children in their midst.
The military spokesman, Captain Urban, pointed out that, “In many combat situations, where targeteers face credible threat streams and do not have the luxury of time, the fog of war can lead to decisions that tragically result in civilian harm.”