The whole thread is one big clusterfeck and reminds me why I left the forum.
For starters, the OP is banned. Not sure why, but that's not exactly uncommon on that forum. About halfway down the page, all4everdragon takes over the "complaint" role and posts a save. Someone discovers he's exploiting the ME and start to use it against him to attack him; Cougar2010, bless his socks, calling him dishonest. Then that post, by Neil Brock, tries to derail the thread by mixing in two unrelated issues (AI squad building and the original complaint, players complaining about a lack of games). His real aim is to defend his employers - but he doesn't consciously know, such is the echo chamber he's been in.
And, of course, reasonable ideas like
this one get no replies, positive or otherwise.
In all4everdragon's shoes, he now has to defend himself against 2 moderators, a forum veteran calling him dishonest, and a staff member - all set on what appears to be discrediting him, even to the extent that reasonable ideas are less important. At this point, it doesn't even matter whether he's right or wrong - he's David and they're his Goliath.
There is a phrase, "the customer is always right". This phrase is not supposed to be used literally, of course - but the spirit of the phrase is important. It's used as a motto that your customer must always be
satisfied - not that whatever they're
saying about your product is 100% correct. If a customer tells a sales representative to go to hell because they're dissatisfied with your product, should the sales representative literally go to hell? No! "The customer is always right" means you should get your butt over to them and make them happy.
A number of years ago,
Miles misunderstood this statement and chose to controversially (his words) say:
What SI have done is go in entirely the opposite direction to "the customer is always right". The customer not always being right is a
casus belli to attack critique with the hound dogs. And when the critique is done by moderators and staff, that
poisons the well and nobody will want to defend them for fear of getting themselves banned (and they're ban-happy).
I personally see a lot of parallels to "old school" organisations, such as the WWE. The backroom staff of the WWE are really old school - people who have been in the business for decades, and are very much used to the old ways, such as hazing and working stiff (i.e. hitting people harder than necessary) towards newcomers. Slowly, but surely, WWE is changing, but it's something that won't be fully embraced for decades. The SI forums are a really, really old community - as old as Redcafe I think, if not older if you include lineage to Championship Manager - but unlike Redcafe, many of the staff are veterans, tight-knit, and similar-minded.
SI do need to be careful because the IT industry is full of "didn't see that coming" events. In the 90s, nobody thought Microsoft would be vulnerable. In the early-2000s, everyone thought Yahoo! would duke it out with Google for eternity. Around about 2010, Apple was struggling with Samsung, but the tables have turned.
Closer to gaming, something like Cities: Skylines blindsiding SimCity could appear out of nowhere. This is a world where new software can go to market extraordinarily quickly and the average age of programmmers is dropping too as programming becomes more accessible. Enough discontent and they might piss off enough programmers to do a Cities: Skylines...