For Vic, an Amazon driver since 2019, the company's decision to install a four-lens, AI-powered camera in his van was the final indignity. This month, he quit
https://news.trust.org/item/20210319120214-n93hk
At first, it was Amazon’s “Mentor” app that constantly monitored his driving, phone use and location, generating a score for bosses to evaluate his performance on the road.
“If we went over a bump, the phone would rattle, the Mentor app would log that I used the phone while driving, and boom, I’d get docked,” he said.
Then, Amazon started asking him to post “selfies” before each shift on Amazon Flex, another app he had to install.
“I had already logged in with my keycard at the beginning of the shift, and now they want a photo? It was too much," he said.
The final indignity, he said, was Amazon's decision to install a four-lens, AI-powered camera in delivery vehicles that would record and analyse his face and body the entire shift.
Up until this month, he had largely been able to request vans without the cameras installed.
But there were a few times he did drive a van equipped with the cameras. At the end of his shift his supervisor showed him all the images that had been captured.
Each time the camera's AI detected an anomaly in Vic's behavior - a yawn, a glance at his phone - it started recording, and saving the footage.
On March 2, he got a notification in his Amazon Flex App that he would now have to sign a consent form to allow Amazon to film him at work, as cameras were going in all vans.
He had until March 23 to sign up.
When Vic read the documents, he was disturbed to read that Amazon reserved the right to “share the information....with Third-party service providers” and “Amazon group affiliates”.