Maybe it's the contrarian in me but... sorry, I am more prepared to give him a bit of leniency following this interview. It was open, honest and I didn't smell the stench of BS like I did when I've heard snippets (albeit lacking context) from his corporate conference calls.
He's certainly made mistakes. Some of these mistakes look huge in hindsight but, at the time, many of the decisions were praised here. The biggest thing he struggled with was transitioning from the Fergie and Gill era where one man's genius and experience covered over the cracks of an appallingly old fashioned infrastructure. He was out of his depth in this respect but you can't blame him for taking on that challenge. In terms of replacing Gill commercially, he's doing very well. On the football side, he's flip flopped ridiculously because he has been swayed by lots of different voices, some with their own self interests at heart over the long term health of United (Mourinho most notably). He's also been prone to sign off on some, in hindsight, ridiculous decisions that many of us at the time were all in favour for.
I think his biggest failing was almost trying to replicate the Fergie system but eventually realising not all of the right people were in place and that the system was no longer fit for purpose without the lynchpin that held it together so well. Has he corrected it fully now? No, but our recruitment process actually sounds fairly robust and we do have people in the scouting team who are seriously respected globally. A few years ago, many of us were adamant we didn't want to move to a DOF system. Now we basically all do. But why? What can a DOF do that a specialist team can't? Maybe we lose clear leadership... but do we? If there's indeed a team of experts committed to the ethos of Manchester United, isn't that enough to safeguard us going forward? Some management teams with a shared vision function far better than a gifted single leader. Should there not be some more latitude offered to a coach than most other teams around Europe? For me, this makes us quite a draw for top coaches. A lot of modern DOFs basically are traditional English football managers without the training and matchday tactics aspects. This reduces the autonomy of head coaches significantly. It doesn't sound like this is the case at United. The head coach/manager is given basically equal power to an entire specialist committee.
Perhaps I'm totally wrong in my perception. I just see quite a few people who are almost like hypnotised into hating this man and they it doesn't seem like they take anything he says as constructive and worthy of mature consideration.