I started working for United back in 2013. I honestly could not believe how low the standards were there.
I worked alongside some of the most useless, talentless, rude and grumpy people I had ever met in the workplace, and they were essentially the public face of the club. These were customer-facing staff and the people giving the experiences and making the first (in in many cases) final impressions of Manchester United for visitors from all over the world.
Most of them were hired straight out of school because they were related to some other awful person who also worked there, and came with no experience and we're given a couple of days training by more senior awful members of staff, so the bad attitudes and poor standards were baked right in from the start. People who wouldn't pass their probation period in your local Tesco metro became fixtures on the ironically named 'welcome desk' for the next decade.
There were some amazing people there, but the management were unable to identify or support them (this doesn't refer to me, by the way - I've no personal axe to grind there), as they were largely too busy getting pissed and/or shagging the waiting staff they'd hired.
Every single decision made there was based on how cheaply and easily it could be done and how much more they could squeeze out of the visitor. Nothing else mattered.