I’d no issue sending on relevant info but to just be dismissed over the phone and be told send a email isn’t good enough. Surely they can nominate one member of staff who deals with this take relevant info and then I can email the proof. Just felt like they didn’t care over the phone as I spent 3/4 mins explaining the story without him interrupting me
I get you want the personal contact but from a legal standpoint it makes sense to ask for all correspondence to be sent digitally. Ultimately they would need to make a decision to strip a season ticket holder of their seat with zero refund.
This could happen after the first game of the season meaning they spent 1000 quid for one game.
As a poster said here the other day, they sold their extra ticket to a guy on facebook only to discover that the person sat next to them wasn’t the same person, leading them to suspect the facebook person maybe touted their ticket.
In order for the club to make any decision and find who is at fault, they’ll need a full paper trail.