one of my mates work @ ea, he told me lot of times the expected load on the server is too high to cope up with.
Its normal, when these many gamers are online, this is bound to happen, hopefully it is fixed soon, but we need to get used to it as these will happen regularly once NBA live comes out,
Imagine these FIFA 09, NBA live 09, Madden 09 & NHL 09. All of them have expanded there online capabilities and its going to mess, i think nba comes out mid month. i know not a lot of people play NBA in Uk, but is still beleive that the problem is going to go worse then it is now. hopefully i am wrong.